This project is responsible for the maintenance of 「EPA public nuisance appeal system」. The system is designed to fulfill the acceptance of nuisance cases via web, telephone, facsimile, letter, and any possible sources. All the cases will be delivered to the authorized EPBs through the web instantly. After EPBs receive the cases they will print out the case sheet to designated inspector to perform the on-site examination or collect evidence. The inspected result shall be responded to the reporter. The case from acceptance to the response shall be limited shorter than 7 days. The authorized EPBs and divisions are 31 units. They will suggest all the expectation or improvement on the system to help them a better decision making reference. This project dedicated user service which provides the assistance or improvement towards the suggestion. The customer Service takes 2006 as the spectrum; the EPBs provide approximately 55 requests per month. All the requests and suggestions from the EPBs have been reported to the client rapidly. Project provides a better interface to display system more friendly. Other than that, the mainframe software has been adjusted, o/s updated and maintained, the implementation of function was made to provide better data flow control and process hints, existing databank stores people appeals amounted to 873,000 cases and above. In 2006 up to Nov. the accepted cases are accumulated to 118,000. All the users are comfortable on applying the system to do the daily jobs smoothly. This system also plays the role of the communication bridge between people and EPBs. The system provides on-line satisfaction inventory and people suggestion collection, which could be viewed as a very important reference to motivate this affair getting improvement.

environmental pollution,state and plead,report a case,environmental protection,Data encryption,cross epbs integration,annual evaluation